Returns Policy

All sales at the time of the transaction being processed are final, refunds will only be given at In Vino Veritas discretion.

Damaged Product

If any Product is delivered to you in a damaged or spoiled condition, or fails to be delivered due to damage. In Vino Veritas will re-deliver the order. All breakage, Non Delivery or Lost Items must be brought to In Vino Veritas attention within 48hrs of the occurrence to remain a viable claim.

Undelivered Product

If In Vino Veritas fails to deliver any product ordered and paid for by you, In Vino Veritas may, at your request, either:

a) subject to stock availability, deliver the Relevant Product to you at no extra cost; or
b) Refund the  amount paid for the Relevant Product (determined as at the date of the relevant order).

Please contact orders@invinoveritas.co.nz if you have received damaged product and wish to make a claim.